Night Manager (Cluster)

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs. As a Night Manager , you will oversee the overnight operations across all KINN Hospitality properties, ensuring smooth hotel operations, exceptional guest service, and a safe and secure environment. This role combines operational leadership, guest relations, team supervision, and night audit responsibilities to ensure seamless operations and service excellence throughout the night. Responsibilities: • Oversee the night operations across all KINN Hospitality properties • Ensure smooth hotel operations and service standards during the night shift • Act as the Management Representative and handle operational matters independently • Attend to guest enquiries, feedback, complaints, and service recovery • Liaise with external authorities and emergency services when required • Conduct the End-of-Business-Day (EOD) Night Audit and ensure reports are completed and distributed accurately to respective departments • Monitor hotel safety, security, and regulatory compliance throughout the night • Supervise, guide, and support the Night Team to ensure operational excellence • Coach, mentor, and evaluate team members' performance, including counselling where required • Ensure proper shift handover and communicate key operational updates to the day team • Any other duties as assigned Requirements: • Minimum 3 years of supervisory experience in hotel operations • Strong problem-solving and decision-making skills, with the ability to remain calm under pressure • Proficient in Opera Cloud / OPERA Property Management System (PMS) or similar hotel management systems • Strong communication and interpersonal skills • Willing and able to travel between KINN Hospitality properties as required • Able to work permanent night shifts, including weekends and public holidays By submitting your application, you consent to the collection, use, and disclosure of your personal data by MGH Hospitality Pte Ltd (KINN Hospitality Concepts) or the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA). You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.