Service Engineer

Responsibilities include: • Provide technical, including after sales support to customers including commissioning, installing, and testing of medical equipment (typical but not limited to X-ray, digital radiography, Mammography, Fluoroscopy, computer radiography) • Identifying and correcting more complex problems associated with start-up • Researching, evaluating, and recommending upgrades and service contracts that will meet customer needs • Developing on-going relationships with customers to secure future business • Resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased • Handlephone enquiry and support for customers during office and after office hours. • Attend to daily service requests, breakdowns, and service support to marketing. • Perform24x7 Standby duties to machine breakdown • Perform Preventive Maintenance for medical equipment as part of scope of works under Maintenance contract • Support Sales in organizing, preparing and standby for workshops, events and surgery procedures, seminars, exhibition. • Communicates with reports to Service Dept in Fujifilm Japan for more complex troubleshooting • Study Engineering Change Notice as issue by Fujifilm Japan Service Dept • Implement Technical Service Recalls as issue by Fujifilm Japan Service Dept Skills and knowledge • Knowledge of DICOM (Digital Imaging and Communication in Medicine), a standard for Medical Imaging and related information (ISO 12052) • Knowledge of Medical products in X-ray, Digital Radiography, Dry Laser Printers, Digital Mammography systems • Knowledge in Electrical, Electronics and Mechanical Engineering • Radiation Workers License with NEA radiation protection division is mandatory • Knowledge in FUJIFILM Medical X-ray equipment will be added advantage • Able to work independently with general supervision • Willing to share knowledge within internal team