E-Commerce Executive

We are seeking a proactive E-commerce Executive to join our team. This role involves creating and executing e-commerce calendars, managing product launches and maintaining a consistent online presence. Key Responsibilities: E-commerce Platform Management • Oversee product listings on e-commerce platforms (e.g., Lazada, Shopee, Tiktok Shop, Official online store). • Ensure accurate and up-to-date product descriptions, images and pricing. • Manage promotional campaigns and discounts in collaboration with the marketing team. • Optimize listings for search visibility and user engagement. Administrative Support • Handle order processing, including coordination with logistics partners. • Monitor inventory levels and ensure timely restocking. • Assist in generating reports on platform performance and campaign effectiveness. Sales Forecasting and Analysis • Support sales forecasting efforts based on historical data, seasonal trends and market insights. • Analyze sales performance and recommend actionable improvements. • Collaborate with the finance team to align forecasts with budgeting. Marketing Support • Assist in planning and executing digital marketing campaigns, including email marketing and paid ads. • Collaborate with design department to produce compelling artwork that would drive sales conversions. • Monitor campaign performance and suggest optimizations. Customer Support and Engagement • Respond promptly to customer inquiries and reviews on e-commerce platforms. • Address complaints and coordinate solutions to ensure customer satisfaction. • Collect and analyze customer feedback to improve offerings and service. Market Research and Competitor Analysis • Conduct regular market research to identify emerging trends and opportunities. • Monitor competitor strategies and pricing to maintain a competitive edge. Email Marketing • Work with design and content team to create high conversion email creatives. • Schedule emails according to campaign calendar. • Analysis of results and recommendations to improve sales conversion funnel. Social Media • Assist the marketing team in creating organic content for social media channels such as Facebook, Instagram and Tiktok. Requirements: • Diploma/Degree in Marketing, Business, or a related field. • 1-2 years of experience in e-commerce or digital marketing preferred. Fresh graduates are welcome to apply. • Proficiency in e-commerce platforms and tools like Google Analytics, Meta Ads, or similar. • Willingness to host livestreams will be a huge advantage. • Strong organizational skills and attention to detail. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Excellent communication and teamwork skills.