Senior Project Manager

The Senior Project Manager will be responsible for leading major business transformation projects across FGV's F&B and entertainment operations. The role will focus on Business Process Re-engineering,Data Analytics, Automation, Robotics and Internet of Things (IoT), with the objective of improving operational efficiency, reducing manpower dependency, enhancing customer experience and building a more data-driven organisation. Job Responsibilities: 1. Business Process Re-engineering • Review and analyse existing business and operational processes across F&B and entertainment operations. • Identify inefficiencies, duplication, manual processes, operational bottlenecks and opportunities for improvement. • Lead Business Process Re-engineering (BPR) initiatives across front-of-house and back-of-house operations. • Develop and implement improved workflows, SOPs and operating models. • Evaluate existing manpower-intensive processes and identify opportunities for digitalisation and automation. 2. Data Collection & Analytics • Establish systematic data collection processes across FGV's F&B and entertainment businesses. • Identify key operational, financial, customer and performance data required for management decision-making. • Consolidate data from POS systems, reservations, karaoke systems, membership platforms, inventory systems and other operational platforms. • Analyse sales, customer traffic, product mix, labour productivity, inventory movement and outlet performance. • Develop management dashboards and performance reports. • Identify trends and patterns that can improve revenue, cost control and operational efficiency. • Translate data into performance KPIs for individual outlets and business units. 3. Automation& Robotics • Spearhead the adoption of automation and robotics initiatives across FGV's F&B and entertainment operations. • Identify suitable processes for automation, including repetitive, labour-intensive and high-volume activities. • Evaluate emerging technologies including service robots, cleaning robots, automated kitchen systems, inventory automation and smart ordering solutions. • Conduct feasibility studies and cost-benefit analyses for proposed automation projects. • Work with technology vendors and solution providers to develop pilot programmes. • Lead implementation, testing and commissioning of automation solutions. 4. Internet of Things (IoT) Management • Lead the development and implementation of IoT solutions across FGV's outlets and facilities. • Identify opportunities to connect equipment, systems and operational assets through IoT technology, including: (a) Equipment monitoring (b) Energy management (c) Temperature monitoring (d) Refrigeration (e) Asset and inventory tracking • Develop dashboards for real-time monitoring and alerts. • Work with technology partners to integrate IoT devices with existing business systems.