Test Manager

Test Manager with strong experience in IVR Telephony TMAC and Contact Center testing Overall 7-10years in Unified Communications testing 3-5 years in a Test Manager or Test Lead role • Define and own test strategy planning and governance for UC IVR and Contact Center programs • Act as the single point of accountability for quality across releases • Lead and mentor test leads and engineers onshore offshore • Report test progress risks and release readiness to senior stakeholders • Manage test cycles environments data and defect lifecycle • Strong experience and Lead testing for IVR systems Telephony platforms and TMAC applications • Inbound outbound and callback call flows end to end validation • Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems • Exposure to Genesys Avaya Cisco NICE Amazon Connect • Experience in banking contact center transformations • Hands on knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools • Performance and Load Testing experience for voice platforms