Customer Service Executive

We are looking for a friendly, proactive and responsible Part-Time Customer Service Executive to support our front desk and engage with both existing and potential clients. This is not just a receptionist role. You will be responsible for creating a welcoming experience at the studio while actively following up with enquiries and leads through WhatsApp and phone calls. Key Responsibilities • Welcome and engage clients and visitors at the studio • Respond to enquiries through WhatsApp, phone and other channels • Call new and existing leads to arrange trials and consultations • Follow up consistently with leads who have not responded or booked • Follow up with clients after trials and consultations • Engage existing clients and assist with bookings, scheduling and general enquiries • Maintain accurate records of leads, follow-ups and outcomes • Re-engage older leads and past enquiries • Support Personal Trainers and Physiotherapists with client coordination • Assist with basic front-desk administration and daily studio operations • Support studio promotions, events and client engagement activities What We're Looking For • Friendly, confident and comfortable speaking with people • Good communication skills in person, over WhatsApp and on the phone • Proactive and willing to make outbound calls • Responsible and organised with follow-ups • Comfortable working towards lead follow-up and appointment-booking targets • Basic computer and administrative skills • Customer service, retail, hospitality, fitness or sales experience is an advantage • Able to work independently during assigned shifts We are looking for someone who takes initiative, enjoys interacting with people and understands that every enquiry should be properly followed up.