Operations Executive

About the Role We are seeking a reliable Operations Executive to join our team in Singapore. This is a key role involving both on-site installation and maintenance of scent diffusion systems and in-house fragrance oil production. You will be part of a dynamic and growing company that delivers scenting solutions to clients across hospitality, retail, commercial, and wellness sectors. This role requires someone who is hands-on, service-oriented, and comfortable managing both technical servicing and light production work. This role reports directly to the Operations Manager, Singapore. Key Responsibilities Site Servicing & Installation • Install and commission scent diffusion systems at client premises, ensuring functionality and aesthetic integration. • Conduct regular servicing, maintenance, and troubleshooting of machines across hotels, malls, offices, and wellness facilities. • Replace scent refills and calibrate diffusion output for optimal performance. • Lead and supervise junior technicians when required. • Ensure adherence to all site safety rules, work-at-height regulations, and risk assessments. Fragrance Oil Production • Support daily production tasks including fragrance blending, bottling, and labelling. • Follow precise formulation procedures to maintain scent consistency and quality. • Ensure cleanliness and hygiene of the production workspace as per NEA standards. • Record production batches and monitor inventory of raw materials and packaging supplies. Client & Operations Support • Coordinate service appointments and update internal tracking systems. • Communicate effectively with clients on-site and provide basic user training if needed. • Feedback site or product issues to the operations and product development teams. • Support warehouse operations when needed, including packing or dispatch prep. Requirements: • Prior experience in a technical servicing role (e.g. HVAC, electrical, mechanical, facility maintenance) or in a fragrance, scenting, or chemical handling industry is an advantage. • Strong troubleshooting skills and attention to detail, especially when dealing with scent consistency. • Physically fit and comfortable working at heights (e.g. ceiling-mounted units). • Valid Class 3 driving licence preferred, with willingness to travel between client sites. • Able to work independently and as part of a team in a fast-paced environment. • Basic spoken English and ability to liaise with site contractors and clients. Good to Have: • WSQ certifications (e.g. Work-At-Height, Apply Workplace Safety and Health) are a plus. • Familiarity with Singapore's building and mall management procedures. Why join Engel's Sense? • Be part of a growing company transforming customer experiences through scent. • Join a collaborative and supportive team. • Gain exposure to operations, logistics, customer service and project coordination. • Opportunities to grow with the business and take on greater responsibilities. • Make a meaningful impact by helping improve operational excellence.