Customer Service Executive (Work in Loyang, SAP, Friendly Environment) AWS + VB

Job Responsibilities: • Prepare sales quotations based on customer and sales team requirements. • Liaise with international customers and external logistics partners on order, delivery and shipment-related matters. • Process customer orders accurately and follow up on delivery schedules, including system project orders, purchase orders, sourcing and logistics coordination. • Coordinate shipment release for picking and packing, and liaise with freight forwarders to arrange collection. • Support Field Service activities, including service order processing and billing coordination. • Liaise with customers and internal quality teams to coordinate the resolution of quality-related issues and complaints. • Monitor and update equipment and spare parts lead times. • Follow up on incoming shipments, including equipment parts and system project-related materials. • Provide general administrative and operational support, including ad-hoc activities as required. Key Performance Areas: • On-Time Delivery: Ensure customer orders are processed and delivered according to agreed or requested timelines, while maintaining accurate delivery dates. • Order Accuracy: Ensure customer orders are entered accurately, including Incoterms, payment terms and applicable MTS/MTO requirements. • Material Management: Ensure accurate material and part-number extensions in the system. • Timely Invoicing: Prepare and issue invoices within two working days after delivery, taking relevant Incoterms such as DAP into consideration. • Quality Management: Coordinate promptly between customers and internal quality teams to address and follow up on quality-related matters. Job Requirements: • Diploma or Degree in Business & Administration. • With 3 - 5 years of experience in customer service, order management, sales administration, logistics coordination or a related field. • Experience liaising with international customers and supporting cross-border business operations. • Working knowledge of SAP ; experience with order processing or ERP systems is advantageous. • Proficient in Microsoft Office, particularly Excel. • Good understanding of international payment terms and Incoterms. • Able to work independently, manage priorities and handle operational matters in a timely manner. HOW TO APPLY: Interested applicants, please click on “ Apply Now ”. We regret only shortlisted candidates will be notified. Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg. Trust Recruit Pte Ltd EA License No: 19C9950 EA Personnel: Khor Khang Qin EA Personnel Reg No: R22109669