Programme Operations Executive (WPD) [Temp - 1 year]

What the role is As the Executive under the Programme and Operations (PO) Career Trial team, you will be responsible for providing the following support to the team: • Conduct inquiries related to the programme administration for Career Trial (CT) through email correspondences, phone calls and on-site visits to jobseekers and companies. • Assess the information and submitted supporting documents to identify potential discrepancies or non-compliance with the CT programme terms. • Document findings and recommend courses of action based on established guidelines and policies. • Liaise with vendor on programme related queries including claim related matters. • Assist with data cleaning of reports submitted by programme partners and do data validation against CPF records where relevant. • Respond to appeals and feedback by jobseekers or companies. • Other work activities as and when necessary. What we are looking for · Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders. · Strong analytical skills with attention to detail · Strong organizational and planning skills, with the ability to manage multiple tasks and priorities simultaneously. · Strong ability to work with data and systems. · Proficiency in Microsoft Office and other relevant software applications. · Ability to work independently and as part of a team, with a positive and proactive approach to problem-solving. Knowledge/Skills · Excellent communication skills, with the ability to effectively communicate with internal and external stakeholders. · Strong analytical skills with attention to details · Proficient in using Microsoft Office tools. · Ability to work independently and as part of a team. · Ability to prioritize and meet deadlines in a fast-paced environment. Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.