Analyst, Structured Trade Operations Specialist, Institutional Banking Group Operations, Group COO (WD89336)

Business Function Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Description • Process and handle Trade Finance products, including Import LC, Export LC, SBLC issuance, amendments, settlements, and related transactions. • Ensure all transactions are processed in accordance with established operating procedures, regulatory requirements, and bank policies. • Meet Service Level Agreements (SLAs) by ensuring timely and accurate processing of daily transactions. • Perform trade compliance and risk control checks, including sanctions screening, IMB checks, LLI checks, and identification of suspicious activities or red flags. • Escalate operational risk incidents, exceptions, and compliance concerns promptly in accordance with established procedures. • Review client instructions, liaise with customers on discrepancies or incomplete documentation, and obtain the necessary supporting documents prior to execution. • Deliver high-quality client service by managing inquiries effectively and providing appropriate solutions and guidance on trade finance matters. • Monitor and manage daily workflow to achieve operational efficiency and exceed client expectations. • Conduct transaction monitoring and end-to-end follow-up of structured trade transactions, providing regular status updates to Structured Trade Middle Office (STMO). • Collaborate closely with STMO, Business Units (BU), Global Transaction Services (GTS), and other stakeholders to ensure seamless transaction processing and issue resolution. • Ensure adherence to departmental SOPs, internal controls, compliance requirements, and governance standards. • Identify opportunities for process improvement, operational efficiency, and risk reduction. • Participate in User Acceptance Testing (UAT), Live Verification (LV), and system enhancement initiatives to support technology and process transformation. • Support ad-hoc projects, business initiatives, and departmental assignments as required. • Maintain proper filing, document retention, and archival of trade documents and transaction records. • Perform operational administrative duties, including DHL courier manifest preparation and document dispatch. Requirements • Graduate from a recognized university and/or at least 2 to 3 years working experience in the Trade Finance Operations within a bank, preferably in the Structured and Commodity finance environment • Client service oriented, ability to exercise sound judgement on transaction monitoring and escalation of red flags • Proficient in SWIFT messages such as MT7xx, MT4xx, MT202 and MT103 • Conversant and competent in application of URC522 and URR725 • Good working knowledge of UCP600, ISBP, ISP98 and Incoterms would be an added advantage. • Good working attitude and positive mindset, ability to work independently and as a team player • Strong interpersonal and communication skills with the ability to adapt to the changing needs of the organization and demands of both internal and external stakeholders • Work cohesively to build alliances and partnerships with Structured Trade Middle Office (STMO), Regional Trade team, Business Units (RM and GTS) and other stakeholders. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.