Member Engagement Officer

About the role As a Member Engagement Officer at ATC Community Office, you will be the first point of contact for businesses applying to and participating in our programmes and initiatives. The role is phone-based for most of the day, with on-ground duties at our on-site events. This is a 6-month contract position with possible conversion to permanent employment based on performance. Job Responsibilities 1. Programme Follow-up and Outreach • Serve as the primary point of contact for businesses applying to ATC's programmes. • Follow up by phone with applicants on pending matters, outstanding documents and incomplete applications. • Re-engage applicants and past participants, on relevant programmes. • Conduct outbound calls to qualified businesses to introduce ATC's programmes. 2. Enquiries and Reporting • Respond to inbound phone, WhatsApp and email enquiries accurately. • Prepare a short mid-day report to management on cases cleared and matters requiring assistance. • Maintain accurate records in our internal systems. 3. Events and Summit Support • Support in-person events on the ground: setup, registration desk, walk-in enquiries, ushering, teardown and post-event follow-up with attendees. • Support our flagship events: schedule meetings with prospective sponsors, follow up with confirmed partners on deliverables and payments, and coordinate partner logistics before and during the event. 4. Other ad hoc duties • Undertake any other duties assigned by management to support the office's deliverables. Job Requirements: • At least 1 year of experience in a role involving daily outbound calling, such as telesales, telemarketing, membership or education sales, outbound call centre, fundraising or event ticketing. • Strong communication skills (phone and in-person), with clear spoken English. Mandarin, Malay or Tamil is an advantage. • Good interpersonal skills, meticulous and detail oriented: communicates only approved information and keeps accurate records. • Able to work independently and able to work as a team. • Available for out-of-office hours events - off-in-lieu is provided for participation of such event(s) • Presentable for front-of-house duties at events. This position is only available for Singaporean / Singapore PR.