Customer Service Executive

Responsibilities • Coordinate with customers on shipment and delivery enquires • Providing prompt and professional attention to all their requests or problems • Process all job orders into the system promptly and accurately • Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely • Liaise with different internal department & external contractor when required • Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes • Timely monitoring and update of vessel details via Port net • Build and maintain good rapport with customers to fulfil their requirement • Respond to emails, phone calls, and other forms of correspondence. • Prepare job sheets for account’s department to generate customers’ invoices Job Requirements • Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage • Diploma holder or its equivalent with 2 years of work experience • Good phone etiquette, problem solving, good communication and organization skills • Able to work independently and resolve issues arising from late deliveries, customer complaints, etc.. • Customer service oriented, team player with initiative and willing to take on responsibilities • Ability to respond to ad-hoc and urgent demand on timely and professionally