Business Programme Specialist (Global Business)

Business Programme Specialist (Global Business) Key Responsibilities Customer and Commercial Management • Serve as the primary point of contact for assigned international customer accounts, understand their business requirements, propose appropriate solutions, and build long-term partnerships. • Manage the end-to-end customer and project lifecycle , including RFP, RFQ, quotation, NPI, product launch, mass production, and after-sales support. • Establish and maintain strong customer relationships to identify and capitalize on revenue growth and business expansion opportunities. • Take accountability for the operational and financial performance of assigned customer accounts, including cost, margin, inventory, and overall profitability. • Support the negotiation and management of contracts, pricing, commercial terms, cost-sharing arrangements, and other customer commitments. • Manage the Quarterly Business Review (QBR) process for assigned customer accounts. • Drive continuous improvement in customer satisfaction and account performance metrics. Project and Programme Management • Develop comprehensive project plans, including project objectives, schedules, budgets, resource requirements, and execution strategies. • Work closely with R&D, manufacturing, operations, testing, and supply chain teams to support new projects and ensure smooth project execution. • Monitor project progress to ensure compliance with customer requirements, product specifications, budgets, and delivery timelines. • Understand project critical paths and implement schedule-compression or recovery plans when required. • Identify potential project risks, prepare risk assessments and mitigation plans, and escalate critical issues promptly. • Anticipate project roadblocks and coordinate the necessary resources and actions to keep projects on schedule. • Communicate project status, risks, performance, and decisions clearly to customers, stakeholders, and management. • Manage multiple projects concurrently and ensure their successful and timely implementation. Supply Chain and Operational Management • Drive efficiency and continuous improvement across the global supply chain. • Coordinate resources across R&D, manufacturing, operations, testing, logistics, procurement, planning, and warehouse teams. • Ensure adequate production capacity and material availability to meet customer demand while managing potential supply chain disruptions. • Conduct clear-to-build reviews, initiate necessary actions, and follow up closely until all outstanding matters are resolved. • Oversee daily operational activities to ensure timely delivery, product quality, and cost efficiency. • Forecast customer demand and manage inventory levels to optimize overall supply chain performance. • Develop and implement strategies for effective inventory planning and control. • Identify slow-moving, excess, and obsolete inventory and implement appropriate mitigation or disposition plans. • Negotiate inventory clearance and cost-sharing arrangements with customers where required. • Identify and implement cost-saving initiatives by streamlining supply chain processes and systems. • Maintain a good understanding of production lines, testing processes, factory layouts, and manufacturing workflows. Business and Market Development • Monitor relevant server-industry trends, market developments, and technologies to support customer product planning and business decisions. • Identify new business opportunities that can increase the value of the company’s products and services. • Work closely with internal teams to develop commercially viable solutions that meet customer and operational requirements. • Perform other duties and responsibilities as assigned. Qualifications and Requirements • Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related discipline. • Relevant experience in programme management, customer account management, supply chain, commercial operations, or a related function. • Experience within an Electronics Manufacturing Services (EMS), Contract Manufacturing (CM), server, or electronics manufacturing environment is preferred. • Strong understanding of business operations, factory planning, manufacturing processes, and end-to-end supply chain flows. • Experience in supply chain functions such as logistics, inventory control, procurement, production planning, and warehousing. • Knowledge of RFP, RFQ, quotation, NPI, product launch, and after-sales processes. • Strong business and financial acumen, with the ability to manage costs, margins, budgets, and inventory. • Experience in negotiating contracts, commercial terms, pricing, and cost-sharing arrangements with global customers is an advantage. • Knowledge of international trade regulations and compliance procedures. • Strong analytical and problem-solving skills, with experience in operational data analysis, performance tracking, and process improvement. • Proficiency in Microsoft Excel and PowerPoint; experience with Power BI or other data-visualization tools is an advantage. • Proven ability to prepare clear and impactful management-level presentations. • Able to manage multiple projects and priorities within tight deadlines. • Meticulous and detail-oriented, with a strong focus on data accuracy. • Strong communication, coordination, and stakeholder-management skills. • Fluency in spoken Mandarin is required to communicate effectively with Mandarin-speaking stakeholders based in China. • Self-motivated team player with a positive attitude and strong sense of ownership. • Able to support urgent business requirements outside regular working hours when necessary.