Aftersales Service Officer

Job Responsibilities: • Respond promptly to machinery breakdown inquiries from local and overseas clients • Establish and manage standardized procedures for equipment breakdown reporting and resolution • Coordinate with factory representatives regarding machinery issues and technical support • Communicate effective solutions for machinery breakdowns to buyers and end-users • Manage product warranties, claims processing, and resolution • Source and maintain relationships with local and overseas spare parts suppliers to ensure competitive pricing and optimal inventory levels • Maintain fleet of machinery and showroom premises to the highest standards • Oversee spare parts and components inventory to support rental and sales operations in the Singapore market • Schedule and coordinate maintenance services with buyers and end-users • Ensure compliance with ISO procedures and statutory documentation requirements • Deliver exceptional customer service to enhance the overall buying experience Requirements: • Minimum 2 years of relevant experience in the construction machinery or related industry • Self-motivated with strong initiative to achieve organizational objectives • Proactive approach to identifying business opportunities and resolving challenges • Mandarin is essential to speak to Mandarin speaking client. • Technical knowledge of heavy construction machinery (preferred) • Excellent verbal and written communication skills across all organizational levels • Strong listening skills with a collaborative, team-oriented mindset • Willing to travel as required