Global Move Consultant-Inbound

GENERAL DESCRIPTION • To efficiently manage international moves of Assignees and Customers • To monitor own performance against KPIs • To contribute to continuous improvement of processes within scope of responsibility. KEY JOB RESPONSIBILITIES Move Management • Assess, Manage and Process incoming move requests originating from the Sales Commercial teams or self-initiations via Core. • Educate the Assignee on applicable Corporate Mobility Policies for Corporate Clients. • Equip the Assignee with proper support on Import/Export compliance regulations. • Take ownership of updating the Customer at all stages of the international move. • Take control of communications and direct Origin & Destination Agents with proper instructions to fulfill the intended move plan. • Accountable for the door to door move from start to finish • Maintain data integrity, cost accuracy and move records through systems and procedures. • Attend and to resolve any customer issues or complaints pro-actively. • Maintain timelines and accuracy of billing within the prescribed targets. • Observe the Santa Fe values at all levels of interaction with all stakeholders • Checking through all inbound documents and getting clients to complete the necessary import paper work for trade submission through Tradenet System. • Declaration customs permit for GST relief or duty payment. • Checking with carrier agent for vessel/flight arrival. • Giving & coordinating delivery instructions to Operations Department. • Instructing and coordinating with haulier on container haulage. • Update customs and origin agents on the progress of shipment/delivery. • Assisting customers in claims processing, whenever possible. • Invoicing all completed inbound file. • Preparation of cost sheet. • Verification of vendor/PSA invoices. • Filing of all inbound completed files. Account Management • Execute and implement the sales process through from Initial enquiry, to Post Move Process. • Maintain & develop relationships with private, corporate, intercompany and agent clients to ensure long term growth. • Understanding of the accounts, their move and process requirements, history, importance to the local station. • Understanding of full range of Santa Fe services, to use this knowledge to maximise revenue opportunities through proactively promoting of these services. Financial Management • To understand cost constituents of move, to accurately cost and price moves. • To demonstrate understanding of key financial drivers and measurements, including, margin, cash flow, invoicing speed and understand their impact on individual, team and company performance. • To provide accurate cost card management through correct ongoing entry of costs, pricing, control and approval of suppliers’ invoices. • Accurate updating of cost and charges that reflect the weekly Margin and Accrued Income report. Teamwork • To embrace and promote companies Mission Statement and core values • To proactively support other departments and offices in reaching goals, completing projects and reaching objectives Position Specifications • University grad or bearing similar professional qualification in the same or related field. • Minimum 4 years relevant experience in Shipping and/or Logistics for inbound • Singapore Customs Declarant registration is highly advantageous Skills Required • Strong Customer-Centric approach and a team player • Capability to manage client and customer relationships while working under pressure • Exemplary communication skills • Ability to perform processes as per pre-defined design • Attention to detail and sense of urgency • Knowledge of Mobility • Results oriented