ITSS SERVICE ENGINEER

RESPONSIBILITIES End-User Support • provide daily IT support to end-users, including helpdesk and 1st/2nd level technical support for two sites (Jurong East and Pioneer) • Assist users with hardware, software, and basic network issues, provide technical guidance System Administration & Infrastructure Support • Perform basic system and network administration at site level (user accounts, printers, security controls, WiFi, AP, switches, VPN) • Support and maintain business applications and phone systems (analog/digital) • Manage user data backup and recovery Asset Management & Procurement • Handle IT equipment & software procurement • Maintain IT asset inventory Documentation, Compliance & Audit • Prepare and update user guides, IT documentation, policies & procedures • Participate in ISO, customer & cybersecurity audits Training& Administrative • Conduct IT orientation for new employees • Provide regular cybersecurity awareness training for users • Manage and support any other tasks or projects assigned by site management REQUIREMENTS Technical Skills • Knowledge of Windows 10/11, WinServer 2016/2019/2022 • Basic experience in network maintenance, system administration, and network security Qualifications • Diploma or Degree in Computer Science, Computer Engineering or related field • MCP or MCSE certification preferred Soft Skills • Good work planning and prioritization skills • Strong communication skills • Proficient in SOP documentation • Service-oriented attitude