Front Office - Guest Services Agent

The Guest Services Agent is responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations and rooms enquiries, must have an intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests. Core Responsibilities : • Provide excellent service, build strong relationships, anticipate and exceed the guests’ needs • Take ownership of guests issues or problems and take action to resolve problems immediately • Recognise and resolve problems by seeking, examining, and interpreting information from different sources to determine cause and develop solutions The Ideal Candidate: • Good command of English in both verbal and written communication • Confident with a pleasant disposition and well groomed • Ability to work under pressure and on rotating shifts • Knowledge of Opera and Microsoft Office is an advantage