Senior Technical Support Engineer

Job Description • Provide technical support to internal business users in a professional and friendly manner. • Troubleshoot and support end users on Laptop and iPad for both software and hardware. • Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware. • Perform profile migrations for Windows PCs and Laptops. • Manage IT assets and inventories. • Work on daily ServiceDesk tickets and ensure SLA fulfillment and user satisfaction. • Participate in infrastructure and systems management across all sites in alignment with global and regional IS teams. Roles and Responsibilities • Work on daily helpdesk tickets ensuring SLAs are met and business users are satisfied. • Follow up with users to ensure issues are resolved. • Monitor, diagnose and escalate IT problems. • Provide remote support and troubleshooting. • Install, configure, troubleshoot and repair PCs and end-user devices. • Set up user accounts and profiles on the network and manage Windows profile migrations. • Provide operational support for global and regional IS and infrastructure teams. • Maintain IT asset inventories. • Install updates and patches for antivirus, computers, etc.