Household Manager

Job Summary The Private Household / Home Manager’s primary responsibility is to welcome and attend to company guests, ensuring a comfortable and professional experience throughout their visit. The role also oversees the daily operations and maintenance of the company’s residential property and supports management with travel arrangements, meal coordination, and general administrative duties. Key Responsibilities A. Guest Reception & Services • Welcome and attend to company guests, ensuring a comfortable and professional experience throughout their visit or stay. • Coordinate guest arrivals and departures, including arrangement of transportation. • Respond promptly to guest enquiries and requests. • Coordinate with helpers and service providers to meet guests’ needs. • Liaise with management to confirm guest itineraries, preferences, and special requirements. • Maintain discretion and protect the privacy of guests and management. B. Property, Housekeeping & Maintenance Management • Oversee the overall maintenance and cleanliness of the residential property. • Supervise the internal helper team and coordinate daily housekeeping duties. • Coordinate and supervise external contractors, repair workers, and other service providers. • Conduct routine property inspections to identify repair and maintenance needs. • Obtain vendor quotations, monitor work quality, and ensure timely completion. • Maintain records of maintenance schedules, service reports, and expenses. • Ensure the security, safety, and proper functioning of all facilities and equipment. C. Administration & Executive Support • Provide general administrative support to the Head of the Company, including scheduling, documentation, and correspondence. • Coordinate travel arrangements, transportation, accommodation, and meal logistics when required. • Plan and coordinate private gatherings, including guest invitations, reception, catering, and venue preparation. • Assist with property-related budgeting, purchasing, and inventory management. • Manage the procurement and replenishment of pantry, household, and guest supplies. • Carry out other administrative duties and ad hoc assignments as directed by management. • Support other administrative or ad-hoc assignments as directed by management. Requirements: • Minimum a Diploma in hospitality, business Administration, or a related field. • Minimum of 3 years of relevant. • working experience in a Hospitality role, prior experience within the Hotel / Family Office environment will be advantageous. • Possess Class 3 Driving License (preferred) • Fluent in both English and Chinese (spoken and written) to effectively communicate with Mandarin-speaking clients. • 5-day work week. • Experience managing household staff and working in high-net-worth families. • Strong leadership and organizational skills. • Excellent communication and interpersonal abilities. • Problem-solving and decision-making capabilities. • Proficient in MS Office (MS Word, Excel, PowerPoint, Outlook, Teams)