Customer Service Executive

The job scope for a Customer Service Executive at a Primary Math Education Centre includes a variety of administrative and customer-oriented responsibilities. Here's a breakdown of the key duties: Primary Responsibilities: • Customer Service & Relationship Management: Handle enquiries from parents and students about the Concept Math programme and lessons. Build and maintain strong relationships with students, parents, and other stakeholders. • Administrative & Operational Support: Perform basic bookkeeping/accounting tasks, including fee collection and ensuring accurate records . Enrol new students and maintain an up-to-date student database . Schedule classes and maintain the orderliness of the centre to ensure a safe and conducive learning environment. • Student Management: Address and manage requests related to class replacements or transfers . Ensure accurate tracking and updating of student records and preferences. • Resource Management: Manage the inventory of teaching resources and office supplies . Liaise with vendors to order supplies and coordinate necessary services. • Administrative Tasks: Prepare and print worksheets and other teaching materials. Create and manage presentations , signage, and promotional materials such as slides, banners, TV content, and notices for bulletin boards and social media (Facebook). • Support for Centre Head: Manage appointments and schedules for the Centre Head . • Other Ad-Hoc Duties: Perform any other reasonable tasks or duties to support the smooth operation of the Centre.