WAITER SUPERVISOR

Job Description We are seeking a motivated and experienced Waiter Supervisor to oversee the daily operations of the service team and ensure the delivery of exceptional customer service. The successful candidate will supervise front-of-house staff, maintain high service standards, and support the efficient operation of the restaurant. Key Responsibilities • Supervise and coordinate the daily activities of waitstaff to ensure smooth restaurant operations. • Ensure guests receive prompt, courteous, and professional service throughout their dining experience. • Assign duties, monitor staff performance, and provide coaching to maintain service excellence. • Train and mentor new and existing service staff on company standards, service procedures, and customer engagement. • Handle customer enquiries, feedback, and complaints professionally, ensuring timely resolution. • Coordinate with the kitchen team to ensure accurate and timely food and beverage service. • Assist with table reservations, seating arrangements, and service flow during peak periods. • Monitor cleanliness and presentation of the dining area to maintain a welcoming environment. • Ensure compliance with food safety, hygiene, and workplace safety regulations, including company policies and procedures. • Assist in inventory control of dining supplies and report replenishment requirements. • Support opening and closing procedures, including cash handling and daily operational reporting where required. • Assist the Restaurant Manager in achieving customer satisfaction and operational performance targets. Requirements • At least 2 years of relevant experience in a supervisory role within the food and beverage industry. • Strong leadership, customer service, and interpersonal skills. • Excellent communication and problem-solving abilities. • Ability to supervise and motivate a service team in a fast-paced environment. • Good knowledge of restaurant operations, POS systems, and service procedures. • Familiarity with Singapore food safety and hygiene standards. • Positive attitude, professional appearance, and strong attention to detail. • Willingness to work shifts, weekends, and public holidays as required.