Customer Service Officer (Contact Centre)

• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc. • Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance. • Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved. • Enter details of all the interactions accurately in the designated interaction management system. • Maintain good soft skills throughout their interactions with Ptcp or MoP. • Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP. Requirements - Good communication skills in English - Proficiency in other languages/dialects may be required depending on programme requirements - Proficient in Microsoft Office applications - Ability to handle difficult interactions in a professional manner - Experience with appointment bookings and handling web-based chat or messaging platforms - Possess Higher NITEC / Diploma / Degree - At least 2 years of relevant working experience in contact centre, customer support and customer service functions