IT Desktop Support Engineer (Backfill)

Key Roles & Responsibilities • Perform following duties as a Backfill IT engineer, whenever resident engineers are on leave/absent • Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms • Escalate and work with second or third level support/third party vendor on resolution of problem when necessary • Support remotely, if necessary • Maintain hardware inventory at assigned locations • Provision new users with hardware, software and account setup • Provide with both remote and onsite support for multiple locations, if required • Troubleshoot and resolve a variety of technical problems • Assist with network connectivity issues • Provide great communication and customer service to company employees in person and through phone calls and emails • Work on assigned tasks and projects including hardware and software rollouts • Work with hardware / software vendors, whenever required • Provide training when needed help to facilitate users requests and in the implementation of company project • Provide VPN support including end-user setup and problem • Work closely with other support teams (client support team, application support team, server support team) • Develop and document IT operational processes whenever required • Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required • Assist on AV setup in meeting rooms for conference calls and meetings • Provide regular checks and maintenance on system health of the meeting rooms • Provide back-end support for live event broadcast • Support ad-hoc IT project deployments • Attend meetings to update current projects • Attend trainings provided by the company • Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status • IT Asset Management Key Qualifications & Skills • Minimum Diploma in Information Technology or equivalent in relevant discipline • Minimum 2 years of experience in PC, hardware, software support & IT security preferably • Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools • Preferably with MS Office 365 hands-on experience of minimum 1 year • Level 1 & 2 Support Key Requirements • Analytical, competent, able to work independently and self-motivated and with good-problem solving skills • Helpful and able to communicate effectively with fellow colleagues and customers • Fluent in English and writing • Currently residing in Singapore • Willing to work at various locations in SG but no more than one location per day • Able to start work immediately or within short notice Interested candidates are invited to apply online. We regret to inform that only shortlisted candidates will be notified. Thank you.