Clinic Manager

linic Manager This role reports to the Operations Manager. We have openings across the west, south and east. Job Description • Able to competently perform Clinic Assistant duties • Ensure the timeliness and attendance of staff • Serve as a point of escalation and catch all for clinic staff on shift • Perform a supervisory role during the shift and always ensure service excellence. • Ensure consistency and follow through of workflow/processes and protocol • Training of new staff • Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports. • Assist with the rostering of clinic assistants • Tallying of vendor invoices (laboratory, radiology, medication, consumables) • Tallying of claims and answering to claims queries from government / corporate partners • Timely ordering of stock (medication and consumables) and minimize expiry and dead stock within the clinic • Address and resolve inquiries, complaints, disputes with patients competently • Ensure the clinic facilities are well maintained and perform regular preventive maintenance with the operations team • Ensure that clinic is always compliant with regulatory requirements • Participate in audit and licensing needs of the clinic • Participate in periodic stock take • Assist with internal stakeholder management, provide constructive feedback during the construct of workflow and processes • Participate in hiring of clinic assistants • Other duties assigned by operations team Requirements • Patient first and service first attitude • Able to work shifts and on weekends and evenings • Relevant experience in hospitality or healthcare industry is preferred • Minimum of 4-5 years of experience working in operations preferably in the healthcare industry.