Customer Relations (Front Desk)

About Us: Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders. Job Overview: We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre. Job Responsibilities: • Greet students, parents, and visitors as they enter and provide a welcoming atmosphere • Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information • Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation • Schedule appointments for students and parents to meet with teachers or staffs as needed • Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively • Collect tuition fees and ensure accurate recording of payments • Manage, maintain and update student records, administrative documents and centre-related supplies • Record all math questions in the system • Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents • Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary • Perform general office tasks, such as photocopying, filing and organising office supplies • Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required • Administrative duties and other ad-hoc duties as assigned Job Requirements: • Min. GCE O’ Levels • No experience required, training will be provided • Good interpersonal, oral and written communication skills • Fast-paced working environment, able to multi-task and meticulous • 44 hours per week, able to commit weekdays (inc. evenings) & weekends