Client Relations Manager

Clients Relations Manager / Assistant Manager Join us and be part of the Client Relationship team. You will be managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively. Key Responsibilities: • Manage and maintain a portfolio of clients with a focus on client satisfaction and retention. • Serve as the main point of contact for inquiries from clients through proactive relationship management and service delivery. • Attend and support meetings with clients and engagement sessions. • Scheduling and facilitating meetings • Driving actionable follow-ups and relationship strengthening • Collaborate with internal departments to resolve client issues and ensure timely service recovery. • Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients. • Strengthen relationships with existing clients and actively identify upsell and referral opportunities. • Assist to prepare client documentation including quotations, service agreements, and renewal packages. • Support audit and due diligence processes initiated by clients, working closely with internal stakeholders. • Maintain accurate records and data related to clients. • Generate and deliver monthly and ad-hoc reports for clients. • Provide general administrative support such as document sorting, filing, and data entry. • Other ad hoc duties that may be assigned. Job Requirements: • Minimum of 2 years of relevant experience in client servicing preferably in healthcare sector. • Strong ability to work effectively across cross-functional teams. • Good verbal and written communication skills in English. • Proficient in Microsoft Office tools, Excel and PowerPoint. • Demonstrated ability to manage conflict, resolve issues, and build strong relationships. • Comfortable working in a fast-paced, dynamic healthcare environment and adapting to evolving client and changing needs.