SALES CUSTOMER SERVICE

Company Overview • HANKYU HANSHIN EXPRESS (SINGAPORE) PTE. LTD. operates since 1990, specializing in air and ocean import/export logistics, warehousing, and distribution. Licensed ISO 9001: 2015 and IATA 32-3 0376, with offices at Airport HQ and Jalan Buroh. Job Summary This role serves as the primary liaison between customers and internal/external partners to ensure high-quality service and meet customer shipping needs efficiently. Responsibilities • Prioritize tasks continuously and adapt quickly to challenges and opportunities in a fast-paced environment • Communicate professionally with customers by phone and email to accurately understand and document their shipping requirements • Collaborate cross-functionally with teams in shipping, logistics, quality, accounting, and sales to facilitate smooth order flow and relay customer-specific needs • Apply strong attention to detail by listening, analyzing, and interpreting data to support accurate order processing • Demonstrate effective written and verbal communication to manage priorities and time efficiently • Utilize Microsoft Office 365 Suite (SharePoint, Excel, Word, Teams) and multiple systems simultaneously to manage workflows; knowledge of CW systems is a plus Preferred competencies and qualifications • Experience in logistics customer service, scheduling, and shipping fundamentals is advantageous • Experience interacting with customers face-to-face, by telephone, or electronically is beneficial • Interest in the shipping and logistics industry is welcomed even without prior experience Other Information • Starting salary SGD 2,500 – SGD 3,000 monthly, depending on experience • Working days and hours: Monday to Friday 08:30 – 17:45; alternate Saturdays 08:30 – 12:30