Guest Service Executive

Responsibilities: • Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel. • Review arrivals and departures and be familiar with guest profiles. • Upon arrival, complete guest registration process and accommodate special requests whenever possible. • Identify and anticipate guests’ needs to ensure personalised service is provided. • Make memories by creating a series of delightful moments and thoughtful gestures to guests. • Prepare requests for amenities and update traces in Opera. • Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float. • Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints. • Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings. • Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities. • Possess a working knowledge of the room reservation procedures. • Promotes in-house sales, facilities and upselling program in order to maximise revenue. • Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed. • Maintains appropriate standards of conduct and appearance for the Front Office department. Requirements: • Attention to detail and a focus on service. • Ability to work effectively and contribute to a team. • Self-motivated, energetic, and friendly personality. • Well-presented and groomed. • Proficient in English, additional language skills are a plus. • Willingness to work shifts, including weekends and public holidays. The Standard Hotel offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.