Project Manager

• Minimum 5 years of IT project management and/or application operations experience • Demonstrated experience managing mission-critical production systems • Experience managing internet-facing eServices or similarly business-critical services • Practical experience with AWS and/or GCC cloud environments • Working knowledge of Singapore Government ICT policies, IM8 requirements and security/compliance controls • Experience managing IT/security audits and driving findings from identification through remediation and closure • Experience with authentication and identity integrations, such as Active Directory, Singpass and/or Corppass • Experience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers and payment methods such as GIRO and PayNow • CAT 2 Security Clearance • Critical Systems Operations & Service Continuity • • Own day-to-day operational management of CSP/CPG production systems, including service availability, operational issues, planned maintenance and coordination of recovery actions. • Coordinate management of incidents, problems, changes and service requests, ensuring issues are assigned, tracked and driven through to closure within stipulated SLAs. • Manage dependencies and downstream impacts across internet-facing MOM eServices and coordinate stakeholders to mitigate service disruptions. • Coordinate AWS/GCC hosting and infrastructure matters with relevant technical teams and vendors, including capacity, access, monitoring, networking and infrastructure changes. • Drive business continuity and operational readiness, with the objective of preventing unplanned downtime outside approved maintenance periods. • B. Vendor, Contract & Financial Management • • Manage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, CRs and SRs. • Challenge and validate vendor proposals, estimates, implementation approaches and deliverables to ensure they are complete, fit for purpose and delivered within agreed scope, quality and timeline. • Plan and monitor project and operational budgets, expenditure, quotations and service requests; identify variances and escalate financial risks early. • Coordinate contractual governance, service reviews and performance escalations, including follow-up on outstanding vendor commitments and corrective actions. • C. Security, Audit & Compliance • • Coordinate security, compliance and audit activities affecting CSP/CPG, including evidence collation, response preparation, remediation tracking and closure of findings. • Ensure identified security vulnerabilities, access-control issues, configuration gaps and other compliance findings are assigned owners, tracked to completion and escalated where required. • Apply relevant Singapore Government ICT and IM8 requirements in the planning and management of system changes and operational activities. • D. Project Delivery & Governance • • Develop and maintain project plans, schedules, dependencies, resource plans, risk registers and issue logs for assigned initiatives. • Lead cross-functional delivery involving application teams, infrastructure/cloud teams, security teams, vendors and business stakeholders. • Coordinate requirements, UAT, deployment, transition and post-implementation activities, ensuring deliverables meet agreed scope, timeline and quality expectations. • Prepare project status reports, governance papers, management updates and executive dashboards, highlighting decisions required, key risks, issues and recovery actions. • Apply appropriate Agile and/or Waterfall practices according to the nature and complexity of the work. • E. Continuous Improvement & Operational Readiness • • Identify opportunities to improve operational processes, service quality, resilience, monitoring and vendor delivery through data, lessons learnt and analysis of recurring issues. • Proactively identify risks and dependencies before they affect production services, project milestones or committed deliverables. • Maintain up-to-date operational documentation, contacts, procedures and escalation arrangements required for effective service management.