Customer Service Executive (Spa)

More than a Customer Service Executive, I represent Amore Fitness’ branding positively in a myriad of settings. As our Customer Service Executive, you are the voice of our brand by connecting actively with our customers. We are seeking customer-oriented, committed and patient individuals who are willing to assist our customers with a smile and ensure that our operations are running smoothly. Join us and be part of a dynamic and upbeat team that will value add your learning and growth as a Customer Service Executive! Your contributions to our joint success: • Manage front-desk duties and enquiries accurately and professionally. • Serve and engage walk-in customers, ensuring prompt and attentive service. • Attend, resolve and report customer complaints, escalating unresolved cases to the reporting manager. • Support and assist all customer-related matters, including customers’ transactions records. • Coordinate, record, monitor and update appointments and members’ attendance. • Ensure all posters and promotional materials are updated and signage is visibly displayed. • Monitor outlet inventory and replenish stock according to branch transfer procedures. • Maintain branch cleanliness and image to ensure excellent operations. What does it take to be a Customer Service Executive: • Service oriented with good interpersonal skills • Willing to work retail hours (5 days per week) Perks you can look forward to: • Free usage of gym facilities and fitness classes • Incentives for beauty services and beauty care products • Birthday vouchers • Medical & Dental benefits • Career advancement opportunities • Training will be provided We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognizes your achievements. Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amorefitness.com . We regret that only shortlisted candidates will be notified. Job Type: Full-time Education: • GCE 'O' Level or GCE 'N' Level (Preferred) Experience: • Customer service: 1 year (Preferred) Work Location: In person