Service Captain | Supervisor

This role is a rank-and-file position, providing excellent Customer Service standards to guests at Brotzeit® Restaurant establishments and ensure that guests’ dining experience exceed expectations. Main Duties and Responsibilities • Welcome guests in a warm and friendly manner. • To provide excellent customer satisfaction through exceeding expectations of guests. • To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience. • To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any). • Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards. • Perform day to day pre-opening and closing activities as per SOPs. • To adhere to service SOPs. • Ensure that food hygiene and safety standards are maintained and complied. • Perform general housekeeping and equipment maintenance duties. • Report on time, in proper uniform and grooming standard. • Work together with other team members to provide good quality service. • Execute any other duties as assigned. Job Requirements • At least 1 year of experience working in customer service • Possess good command of English • Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields • Friendly, cheerful and able to work under pressure and in a high-volume environment • Great team player and customer service oriented • Possess strong initiative and integrity Benefits • AWS & sign-up bonus of $700 • 5-day work week, 44 hours • Staff discount of 25% and staff meal provision • Outpatient medical consultation benefit • Clear and rapid career progression • Supportive leaders, managers and great colleagues • Birthday gift • Sponsored BFHC (Basic food hygiene certificate) • Work-life balance (Flexi-22 hours scheme available) We regret that only shortlisted candidates will be notified.