Control-M Administrator / Control-M Support SME

We are looking for an experienced Control-M Administrator / Support SME to manage, support, and enhance the Control-M scheduling platform in an enterprise environment. The role focuses on Control-M platform administration, automation, integration support, platform upgrades, and L2/L3 production support. You will work closely with application, infrastructure, security, network, and vendor teams to ensure platform stability, availability, and operational efficiency. This role operates within a 24x7 support environment, including shift rotations, on-call support, and major incident management. Key Responsibilities Control-M Administration & Platform Support • Administer and maintain Control-M Enterprise Manager, Control-M Server, and Agents. • Manage Control-M configurations, security settings, calendars, resources, alerts, notifications, and escalation mechanisms. • Monitor platform health, agent connectivity, availability, and performance. • Perform Control-M upgrades, patching, hotfixes, migrations, and lifecycle management. • Conduct post-upgrade validation and resolve compatibility or configuration issues. • Perform performance tuning, optimization, and capacity planning. • Troubleshoot and resolve platform-level incidents affecting scheduling services. • Support High Availability (HA), Disaster Recovery (DR), and failover activities. • Work with BMC Support on product issues, defect analysis, and escalations. • Maintain SOPs, technical documentation, configuration baselines, and operational procedures. Control-M Integration Support • Support Control-M integrations with enterprise applications and external systems. • Troubleshoot connectivity, API, authentication, authorization, and configuration issues. • Support integration with monitoring, observability, and ITSM platforms. • Validate integrations following configuration changes, upgrades, and deployments. • Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues. Automation & Infrastructure as Code • Develop automation solutions using Ansible and/or Terraform. • Develop and maintain scripts using Python, PowerShell, and Linux/Unix Shell. • Create reusable automation workflows, playbooks, and scripts to reduce manual operational effort. • Support Infrastructure-as-Code (IaC) practices for consistent and scalable platform management. • Apply source control and automation best practices. • Experience with Control-M Automation API and Job-as-Code (JaaC) is highly desirable. Incident, Problem & Change Management • Provide L2/L3 support for Control-M platform and integration-related incidents. • Perform root cause analysis and implement permanent solutions for recurring issues. • Support change, release, and deployment activities. • Participate in Problem Management and Continuous Service Improvement initiatives. • Ensure compliance with established change and operational processes. 24x7 Production Support • Participate in 24x7 shift and on-call support rotations. • Support major incident management and critical production recovery. • Ensure adherence to SLA and platform availability targets. • Participate in DR testing and business continuity exercises. Mandatory Skills & Experience • 5–10 years of hands-on Control-M Administration / Support experience. • Strong experience with Control-M Enterprise Manager, Control-M Server, and Agents. • Experience in Control-M upgrades, patching, migration, HA and DR. • Hands-on experience with Control-M Automation API. • Strong troubleshooting and L2/L3 production support experience. • Hands-on experience with Ansible and/or Terraform. • Strong scripting skills in Python, PowerShell, and/or Shell scripting. • Good knowledge of Linux/Unix administration. • Experience in integration support and API troubleshooting. • Experience working in a 24x7 production support environment. Preferred Skills • Control-M Job-as-Code (JaaC). • Managed File Transfer (MFT). • Cloud platforms such as AWS, Azure, or GCP. • CI/CD and DevOps practices. • Monitoring and observability tools. • BMC Control-M certification.