Retail Supervisor

Job Description: Team Supervision • Guide and supervise sales staff during daily work. • Train new employees and support team members when needed. • Plan staff roster and arrange staff duties to ensure enough coverage on the shop floor. Customer Service • Provide friendly and helpful service to customers. • Handle customer questions, feedback, or complaints. • Assist to resolve cashiering issues and ensure smooth checkout flow. Store Operations • Make sure the store is clean, organised, and presentable. • Support the team to achieve sales targets. Merchandising • Assist with promotional or seasonal setup. Stock Handling • Work with the stockroom to manage inventory and replenishment. • Help with receiving, packing, sorting, and arranging stock when required. • Assist in stock checks and report any differences. Administrative Support • Follow company procedures and safety rules. • Perform other duties assigned by management. Requirements • At least 2 years retail experience required; supervisory experience is a plus. • Willing to be hands-on with both sales floor and operations tasks. • Ability to work flexible hours, including weekends, and holidays. Perks and benefits • 5-day work week on a rotating roster, including weekends and public holidays • Medical and Dental benefits • Annual Wage Supplement (13 month bonus) • Employee Discounts