Retail Sales Assistant

Job Title Retail Sales Assistant Occupation SHOP SALES ASSISTANT Job Description & Requirements Company Overview Founded in 2006, the company provides pawnbroking and secondhand trading services with a focus on excellent customer care. Expanding operations seek passionate candidates eager to learn and grow in the retail and jewellery trade. Job Summary Join a growing pawnbroking and jewellery retail team to perform sales and loan transactions, provide excellent customer service, and support daily store operations in a friendly environment with career advancement opportunities. Responsibilities • Process sales, trade-in, and loan transactions for gold and timepieces accurately to meet customer needs • Respond promptly and professionally to phone enquiries to provide information and support • Identify and resolve administrative issues to ensure smooth store operations • Perform general administrative tasks including data entry to maintain accurate records • Deliver professional and courteous customer service to enhance customer satisfaction • Support daily store operations and housekeeping to maintain a clean and organized environment • Maintain a pleasant and tidy store appearance to create a welcoming atmosphere • Complete other ad hoc duties assigned by the manager to support business needs Required competencies and certifications • Basic computer knowledge to perform data entry and administrative tasks • Strong interpersonal skills to engage customers and team members effectively • Ability to work proactively and sales-driven to achieve store targets • Teamwork skills with a positive attitude to collaborate with colleagues • Proficiency in conversational English to communicate clearly with customers and staff Preferred competencies and qualifications • Additional language skills to assist diverse customer groups