Onsite Technician

SUMMARY: The Onsite Technician is responsible for assembling, configuring and servicing custom desktop PCs while providing reliable onsite technical support to customers. This role involves a combination of hands-on technical expertise with driving responsibilities, including the safe delivery of systems and travel to customer premises for service appointments. ESSENTIAL FUNCTIONS: Technical Support & PC Assembly • Assemble, configure, and test custom desktop PCs to company specifications • Diagnose and resolve hardware-related issues • Perform onsite repairs, upgrades, and preventive maintenance for customers’ systems • Conduct quality checks and ensure all systems are delivered in optimal condition Driving & Logistics • Drive to customer locations for deliveries and onsite service appointments • Transport products, components, and tools safely to customers and event locations • Ensure timely and professional handling of all deliveries and service calls Customer Service • Provide clear explanations of technical issues and solutions to customers professionally • Maintain a customer-first approach in all onsite interactions • Escalate complex technical issues to senior technicians or management when required Administration & Reporting • Maintain accurate service reports, job records, and parts usage • Maintain up-to-date knowledge of hardware and equipment • Perform any other duties assigned by seniors JOB REQUIREMENTS: • Physically able to handle transport of desktop systems and equipment • Preferably experience in PC assembly, IT Technical support, or a related field • Valid Singapore Class 3 driving license with a clean driving record • Good communication and interpersonal skills • Responsible, punctual and willing to work flexible hours, including weekends when required