Quality Assurance Specialist

Job Description • Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities. • Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality. • Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning. • Collaborate with warehouse, operations, and customer service teams to address quality-related concerns. • Maintain accurate records of inspections, audits, incidents, and improvement actions. • Monitor compliance with internal SOPs, customer requirements, and relevant regulations.   • Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows. • Support the onboarding and training of operations teams on quality standards and procedures. • Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement Requirements • Proficient in Microsoft Office Suite (e.g. Excel, PowerPoint, Access, VBA) • Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau) • Good knowledge in process mapping and value stream mapping to identify improvement areas. • Strong presentation skills and able to articulate and present to multiple stakeholders. • Strong problem-solving skills and experience in resolving problems creatively and innovatively. • Frequently voice out opinions and share best practices to improve team performance. • Communicate effectively with internal / external customers. • Understanding of quality assurance and control procedures • Experience with audits, SOP compliance, and quality standards (e.g., ISO 9001) • Root cause analysis and corrective action planning (e.g., 5 Whys, Fishbone) • Data analysis and quality reporting (Excel, dashboards, KPIs) • A strong team player with a collaborative mindset. • Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or related field. • 2+ years of experience in logistics operations or quality assurance, preferably in a • 3PL or warehouse environment. • Strong understanding of logistics processes, warehousing, and transportation flows. • Experience with ISO 9001 or other quality systems. • Knowledge of lean principles or Six Sigma is a plus. • Familiarity with QA methodologies, audits, and root cause analysis (e.g., 5 Whys, Fishbone diagram). • Proficient in MS Office and warehouse management systems (WMS). • Excellent attention to detail, problem-solving skills, and communication abilities. • Ability to work independently and collaboratively across functions.