Associate Support Engineer

Are you someone who loves solving problems, fixing bugs, and making things run smoother? Join us as an IT Associate Support Engineer and become a key player in delivering top-notch support for our award-winning trading systems, trusted by leading brokerages in Singapore, Malaysia, and major international banks across Asia. At the heart of our fast-paced client support team, you’ll work closely with talented software developers, take ownership of first-level bug fixing, and help us keep our clients happy and thriving! What you will do: • Be the first point of contact for clients, understand their issues and find effective solutions • Triage, troubleshoot, and squash bugs with smart code changes • Provide ongoing ops & maintenance support • Log, track, and analyze client queries to spot trends • Update documentation and self-help guides for clients and internal teams • Weekend or after hours support may be required from time to time, with time off in lieu provided accordingly Job Requirements • Degree in IT or equivalent • Fresh grads welcome! 2–3 years in application support/development in financial services is a plus • Programming know-how in Java, JSP, HTML5, JavaScript, CSS, and Unix shell scripting • Bonus if you know jQuery, Oracle RDBMS, JBoss, Resin, or IBM WebSphere • Strong problem-solving skills and great communication • Open to providing weekend after-hours support when required, with time off in lieu provided accordingly Why You’ll Love Working with Us: • Competitive salary & full benefits (medical, birthday leave, study leave, etc.) • Hybrid work model – WFH some days after confirmation • Learning & growth – Regular training, mentoring & team-building activities • Supportive & stable – We’ve got great managers and a solid, reliable team environment