IT Executive (IT Operations & Support)

Ang Mo Kio Town Council (AMKTC) is 1 of the biggest Town Council in Singapore and manages/improves the public residential and commercial properties in 7 divisions; namely Teck Ghee, Cheng San, Ang Mo Kio-Hougang, Seletar-Serangoon, Buangkok-Fernvale South, Kebun Baru SMC and Yio Chu Kang SMC. We aim to make AMKTC an ideal place to live, work and play, and to provide and maintain a safe and conducive living environment for our residents while ensuring the highest level of service and professionalism. We have recently embarked on a transformation journey to improve our services to our residents and deliver the 4 Greats to all our staff and residents: • A Great Place to Serve , where our staff are empowered and enabled to make a positive impact to the lives of our residents we serve and colleagues we support. • A Great Place to Learn , where none of us is as good as all of us. We learn and support one another everyday. • A Great Place to Have Fun , where work is interesting, challenging and purposeful, and everyday is filled with joy. • A Great Place to be the Best , where all of us can realise our fullest potential and achieve great things together! If the above resonates with your career aspirations and values, please join us to make a difference! We are seeking an IT Executive (IT Operations & Support) is responsible for the day-to-day delivery of IT support and operational services across the organisation. The role serves as the primary point of contact for end-user IT support and is responsible for maintaining user accounts, endpoints, IT assets, software, collaboration platforms and operational documentation. The incumbent will provide Level 1 and Level 2 technical support, coordinate with internal IT team members and external vendors, and ensure that IT operational activities are carried out in a timely, secure and controlled manner. The role works closely with the Senior IT Executive – Network & Infrastructure and IT Executive – Cybersecurity, AI & Automation, with complex infrastructure and cybersecurity matters escalated to the respective technical owners. Key Responsibilities 1. IT Service Desk & End-User Support • Provide Level 1 and Level 2 technical support to users for hardware, software, operating system and application-related issues. • Diagnose and resolve issues involving Windows devices, Microsoft 365 applications, printers, peripherals and other workplace technologies. • Respond to and manage IT incidents and service requests through the established support process. • Perform initial troubleshooting for network, Wi-Fi, VPN and connectivity issues before escalating infrastructure-related incidents where required. • Provide remote and onsite support to users across the organisation's offices and locations. • Track outstanding incidents and ensure appropriate follow-up through to resolution. • Maintain user-facing guides, FAQs and standard operating procedures for common IT issues. 2. Endpoint & Device Management • Prepare, configure, deploy, reimage and maintain desktops, laptops and other corporate IT equipment. • Perform installation, configuration and troubleshooting of approved software. • Support endpoint enrolment, configuration and compliance through Microsoft Intune and other endpoint-management platforms. • Coordinate operating system, application and endpoint patching activities. • Monitor endpoint compliance and follow up on devices that are outdated, offline or non-compliant. • Support BitLocker, endpoint protection and other organisation-approved endpoint security controls. • Coordinate warranty repairs, equipment replacement and disposal of IT assets. 3. Microsoft 365 & User Administration • Perform routine administration of Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive. • Create, modify and deactivate user accounts in accordance with approved onboarding, transfer and offboarding procedures. • Administer Microsoft Entra ID users, groups and access assignments within delegated authority. • Manage distribution lists, shared mailboxes and standard mailbox permissions. • Assign and maintain software and Microsoft 365 licences. • Assist users with MFA enrolment, password resets and account-access issues. • Support SharePoint and OneDrive access and permission-related requests. • Escalate complex identity, security or tenant-level configuration issues to the appropriate IT team member. 4. Joiner, Mover & Leaver Administration • Execute IT onboarding and offboarding activities based on approved HR requests. • Prepare equipment and accounts for new employees before their commencement date. • Maintain standard user-access checklists and records. • Recover corporate equipment and remove or modify access during employee departures and transfers. • Ensure IT assets, licences and access rights are properly reconciled following staff movements. 5. IT Asset & Licence Management • Maintain an accurate inventory of laptops, desktops, monitors, mobile devices, peripherals and other IT equipment. • Maintain records of asset assignment, location, warranty status and lifecycle. • Conduct periodic physical asset verification. • Maintain software and licence inventories and assist with renewal tracking. • Coordinate equipment issuance, return, replacement and disposal. • Maintain supporting documentation for procurement, warranty and asset-management activities. 6. IT Operations • Perform routine operational checks and support daily IT service availability. • Assist with monitoring backup, endpoint, system and service status where assigned. • Support routine patching and maintenance activities. • Perform basic administration and troubleshooting of corporate telephony and communication systems. • Coordinate operational activities with IT vendors and service providers. • Maintain IT operational checklists, system records and technical documentation. • Support scheduled maintenance, system upgrades a…