Hair Salon Manager

Job Description • Manage the day-to-day operations of the hair salon and ensure smooth outlet operations. • Lead, supervise and motivate the salon team to achieve sales and service targets. • Monitor staff performance, attendance, grooming and work discipline. • Handle customer enquiries, feedback and complaints professionally. • Build good relationships with customers and encourage repeat visits. • Drive sales performance and promote salon services, packages and products. • Monitor daily sales, appointments and outlet performance. • Ensure high standards of customer service, cleanliness and salon hygiene. • Manage staff schedules, manpower allocation and daily work arrangements. • Coach and train staff on customer service, sales and salon procedures. • Monitor inventory and ensure sufficient stock of salon products and supplies. • Ensure company policies, procedures and service standards are followed. • Prepare regular reports on sales, staff performance and outlet operations. • Perform other duties related to salon operations as assigned by management. Requirements • Minimum 2–3 years of experience in a hair salon , with supervisory or management experience preferred. • Strong knowledge of hair salon operations and services. • Good leadership and team management skills. • Strong sales and customer service skills. • Able to motivate and manage a team effectively. • Good communication and interpersonal skills. • Customer-oriented, responsible and proactive. • Able to handle customer complaints and resolve issues professionally. • Able to work in a fast-paced retail environment. • Good organizational and problem-solving skills. • Willing to work weekends and public holidays according to the salon schedule. • Hairdressing experience or professional hair qualifications will be an added advantage.