Customer Service Executive

Be the voice of our brand and create customer experiences that turn enquiries into happy, loyal customers. We’re looking for a Customer Service Executive who enjoys interacting with people, solving problems, and working in a fast-paced e-commerce environment. This is more than just answering customer enquiries. You’ll play an important role across the customer journey. If you’re someone who is customer-focused, proactive, commercially minded, and enjoys a fast-moving environment , we’d love to hear from you. What You’ll Do • Respond to customer enquiries and recommend suitable products, promotions and bundles. • Handle orders, deliveries, returns, refunds, cancellations and complaints. • Provide basic product guidance and troubleshooting support. • Follow up on warranty, repair and servicing cases. • Manage customer chats across Shopee, Lazada, TikTok Shop, Shopify and other channels. • Support major e-commerce campaigns such as 9.9, 11.11 and 12.12. • Monitor customer feedback and identify opportunities to improve our products and service. • Work with internal teams to resolve customer issues quickly and effectively. What we're looking for • Friendly, customer-focused and confident in communicating with people. • Minimum 1–2 years of relevant working experience. Candidates with more experience will be an added advantage. • Strong written communication and problem-solving skills. • Comfortable working in a fast-paced e-commerce environment. • Organised and able to manage multiple customer cases at the same time. • E-commerce or customer service experience is an advantage. • Product/technical knowledge is a plus, but training will be provided . Why join us? • 🚀 Be part of a growing e-commerce business. • 📈 Develop skills across customer service, sales and digital commerce. • 🤝 Work with a collaborative and supportive team. • 💡 Have a real impact on customer experience and business growth. If you're proactive, people-oriented and enjoy turning problems into solutions, we'd love to hear from you.