Infrastructure Support Engineer (12-Month Contract) - LCYL

Infrastructure Support Engineer (12-Month Contract) Working Day: Mon to Fri Working Hours: 9am - 6pm Office Location: Thye Hong Centre (Bukit Merah) Salary: $4,000 - $5,000 Responsibilities: Oversee infrastructure operations • Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures • Assist with monitoring daily infrastructure traffic and performance • Configure infrastructure and related computing environments such as computer hardware, systems software, applications software • Maintain documentation of maintenance and optimisation procedures and tests • Perform minor infrastructure repairs in accordance with design or installation specifications Maintain infrastructure performance • Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates • Coordinate the deployment of new and/or upgraded infrastructure Resolve infrastructure-related problems and issues • Act as the first point of contact for infrastructure-related incidents • Assist with problem identification and resolution • Escalate unresolved infrastructure-related incidents for resolution • Documents incidents and track resolution in management systems • Document solutions to common infrastructure-related incidents Oversee service level agreements and service improvements • Assist in developing service-level objectives and targets • Maintain logs of service level performance metrics • Suggest improvements for procedures and controls to enhance performance and client satisfaction • Identify recurring incidents and potential issues for senior management Requirements: • Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment. • Experience in administration of Microsoft Server, SQL Server, Reporting Server. • Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V). • Experience in administration of AD, RDS and System Troubleshooting. • Experience in administration of Email System (Microsoft 365) and Troubleshooting. • Experience in administration of End User Computing (EUC) and Troubleshooting. • Experience in administration of networking / perimeter network security / WAN connectivity. • Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated. Cheong Yeat Long | R25145358 The Supreme HR Advisory Pte Ltd | EA 14C7279