Indoor Sales Executive - Air Freight

Build Your Career with Dimerco Looking to level up? Join Dimerco and unleash your potential! We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams. About Dimerco Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe. Key Responsibilities • Support the Sales Manager in servicing and maintaining MNC accounts and customer relationships. • Respond promptly to customer enquiries and follow up on quotations. • Prepare accurate and timely quotations, ensuring customer rates are up to date. • Provide indoor sales and customer service support, including follow-up on shipment status and service-related matters. • Assist in coordinating air import/export shipments, including bookings, documentation and delivery arrangements. • Liaise with customers, overseas agents and internal Operations teams to ensure smooth shipment handling. • Assist the Sales Manager in following up on potential business opportunities and customer enquiries. • Maintain good customer relationships through timely follow-up and quality service. • Assist with quotations, pricing discussions and rate negotiations based on customer requirements. • Coordinate with Sales, Customer Service and Operations teams to support customer requirements and business opportunities. • Assist in preparing monthly sales reports, performance summaries and forecasts. • Maintain accurate customer, quotation and shipment information in the system. • Support the Sales Manager in achieving assigned sales KPIs and targets. • Perform other duties and assignments as assigned by Management. Requirements • Diploma in Marketing, Business, Logistics or a related discipline. • Minimum 1–2 years of relevant experience, preferably in freight forwarding, logistics, sales or customer service. • Good knowledge of air freight import/export processes; knowledge of Incoterms, shipping procedures and international trade regulations is an advantage. • Experience in quotations, rate negotiation and shipment coordination. • Strong communication, negotiation and interpersonal skills with a customer-focused mindset. • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook. • Strong follow-up, coordination and problem-solving skills. • Results-driven, proactive and able to manage multiple tasks, work under pressure and meet deadlines in a fast-paced environment. • A responsible and adaptable team player who can also work independently when required. • Salary package and position offered will commensurate with the candidate’s qualifications, experience and skill set. Salary package and position offered will be commensurate with the candidate’s qualifications, experience and skill set. Why Join Dimerco? Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide: • Training and career support: structured programs to help you grow professionally. • Global exposure: collaborate with international colleagues and gain opportunities to travel abroad. • Effective communication: a flat structure that minimizes hierarchy and organizational layers. • Cross-functional collaboration: work closely with diverse teams across regions and disciplines. • Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics. • Career mobility: opportunities to take on global assignments and advance within the organization. What are you waiting for? Hit apply!