Audiovisual (AV) Technician

Job Summary The Audio Visual Technician is responsible for the installation, testing, troubleshooting, maintenance, and support of audio-visual and control systems. The role involves ensuring all AV systems are fully operational, supporting project delivery, and providing technical expertise across design, commissioning, and post-installation support. Key Responsibilities • Troubleshoot AV equipment and system faults, providing effective AV and system solutions to ensure full operational readiness. • Perform diagnostic checks on AV systems, including Video Conferencing systems, Control Systems (Crestron, Extron), Biamp audio systems, displays, projectors, and related equipment. • Carry out troubleshooting and rectification works for AV systems. • Test various types of cables and products before, during, and after installation, including rack assembly and equipment installation. • Oversee onsite testing and commissioning of completed projects. • Support preventive maintenance activities, setup, and operation of audio and video systems. • Maintain, update, and modify programming and control code in installed systems as required. • Perform software and firmware upgrades, manage issues, troubleshoot incidents, and identify root causes. • Research, design, and implement audio processing modules, including preparation of audio, video, and control system diagrams and engineering design documentation. • Participate in site surveys with the sales team when required. • Provide user training and system handover support when necessary. • Provide technical support to the project engineering team as required. • Ensure all technical documentation, reports, and paperwork are completed accurately and on time. • Perform any ad-hoc duties related to the position as assigned. Skills & Competencies • Strong knowledge of AV systems, control systems, and signal flow • Hands-on experience with Crestron, Extron, Biamp, video conferencing systems, displays, and projectors • Ability to read and understand AV schematics, drawings, and system diagrams • Strong troubleshooting and problem-solving skills • Good communication and customer-facing skills • Ability to work independently and as part of a team Qualifications • Diploma or Bachelor’s degree in Audio Visual Technology, Electronics Engineering, Electrical Engineering, Information Technology, or a related field. • Relevant AV manufacturer certifications (Crestron, Extron, Biamp, AMX, Cisco, or similar) are highly preferred. • Knowledge of networking fundamentals (TCP/IP, VLANs, PoE) related to AV systems is an advantage. • Valid safety certifications (e.g., work-at-height, electrical safety) are an added advantage. Experience • Minimum 2–5 years of hands-on experience in installation, configuration, troubleshooting, and maintenance of professional AV systems. • Proven experience with Video Conferencing systems, control systems (Crestron / Extron), DSP audio systems (Biamp), displays, projectors, and rack-based AV systems. • Experience in testing, commissioning, and preventive maintenance of AV systems. • Familiarity with AV cabling standards, signal flow, and cable testing tools. • Experience in software/firmware upgrades, system programming updates, and issue management. • Ability to read and interpret technical drawings, schematics, and system design documents. • Experience working on corporate, education, hospitality, or government AV projects is preferred. • Experience in customer support, user training, and onsite technical assistance.