Assistant Service & Applications Engineer

Job Summary Provide worldwide field service and applications support for company products by resolving technical issues, developing cost-effective solutions, and collaborating with distributors and customers to enhance customer satisfaction. Responsibilities • Deliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company products • Provide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficiently • Communicate clearly with distributors and customers to identify technical problems and implement timely solutions • Develop and implement cost-effective technical solutions to address customer queries and enhance product performance • Manage service tasks and customer interactions independently, demonstrating self-motivation and accountability • Travel overseas as required to support field service operations and fulfill customer needs Preferred competencies and qualifications • Diploma, NITEC/Higher NITEC, or equivalent qualification in Electrical, Electronics, Mechanical Engineering, or Engineering Technology • Experience in field service and customer support for semiconductor industry equipment • Proficient troubleshooting skills in PCB, PC hardware, and software to resolve technical issues effectively • Strong interpersonal skills to build and maintain customer relationships • Effective communication and presentation skills to convey technical information clearly • Fresh graduates are welcome to apply