Retail Sales Executive (Luxury Watches & Jewellery)

TIMESTONE is a luxury watch and jewellery retailer located at Lucky Plaza, Orchard Road. We buy, sell and trade pre-owned watches, jewellery and selected luxury accessories. We are looking for a personable, responsible Retail Sales Executive to assist customers, support sales and help manage daily shop operations. Key Responsibilities • Welcome customers and provide attentive, personalised service. • Understand customers’ preferences and budgets, recommend suitable pieces, and assist with product viewing and try-ons. • Explain product features, condition and available documentation accurately. • Handle enquiries and follow up with customers through WhatsApp, Telegram, Carousell and other sales channels. • Support buying and trade-in enquiries by collecting product details and coordinating assessments and offers with management. • Process sales, payments, invoices and packaging accurately. • Maintain inventory records, conduct stock checks and handle valuable merchandise carefully. • Keep showcases, product displays and the shop clean, organised and presentable. • Assist with product photographs and online listings when required. • Work towards agreed sales targets while building lasting customer relationships. • Follow store procedures for security, customer information and transaction documentation. Requirements • Strong communication and customer service skills. • An interest in luxury watches and jewellery, with a willingness to develop product knowledge. • Previous retail, sales or customer service experience is an advantage. • Honest, reliable and detail-oriented, particularly when handling valuable items and payments. • Comfortable using messaging apps, online marketplaces and basic computer systems. • Able to work independently and collaborate with a small team. • Willing to work retail hours, including weekends and public holidays, according to the agreed roster. Work Location: 304 Orchard Road, B1-01 Lucky Plaza, Singapore 238863.