GUEST RELATIONS MANAGER

Requirement 1. Guest Experience& Service • Welcome and attend to guests professionally upon arrival. • Manage reservations, walk-ins, and table allocations efficiently. • Build and maintain strong relationships with regular and VIP guests. • Ensure guest satisfaction throughout their visit and follow up on feedback. • Handle guest complaints tactfully and escalate when necessary. 2. VIP & Table Management • Coordinate VIP bookings, bottle service, and minimum spend requirements. • Manage seating plans according to capacity and revenue optimisation. • Liaise with floor staff, bar team, and security to ensure smooth service flow. • Monitor guest crowd flow and maintain comfort and safety standards. 3. Sales & Revenue Support • Promote events, themed nights, and special promotions. • Upsell premium tables, bottle packages, and exclusive experiences. • Maintain client database and follow up with guests for repeat visits. • Support marketing initiatives and partnership events. 4. Compliance &Brand Representation • Ensure adherence to company SOPs and service standards. • Uphold dress code and entry policies professionally. • Ensure responsible alcohol service awareness. • Represent the brand positively both on-site and via social engagement (if required). Requirements • Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment. • Well-groomed, confident, and customer-focused personality. • Strong communication and interpersonal skills. • Comfortable working late nights, weekends, and public holidays. • Sales-oriented and target-driven mindset preferred. • Available start immediate is an advantage. • Willing to work midnight shift and on weekend/PH. • Candidates with more relevant work experience will consider for a Assistant Manager role.