IT & AI Solutions Specialist / Senior Specialist

Company Overview AITbiotech is a Singapore-based molecular diagnostics company specializing in innovative IVD solutions for infectious disease, oncology, and antimicrobial resistance. Its CE IVDR-certified products serve clinical labs across Southeast Asia, South Asia, Middle East, Africa, and Europe. Job Summary The IT & AI Solutions Specialist / Senior Specialist is responsible for managing and supporting the company’s IT infrastructure, systems, cybersecurity, and digital transformation initiatives. This role drives technology improvements, implements IT solutions, and promotes AI tool adoption to enhance operational efficiency. Responsibilities • Identify and implement technology-driven improvements to optimize business processes across departments • Maintain IT hardware, software, assets, user accounts, and system access to ensure operational continuity • Develop and enforce IT policies, procedures, and controls to protect company data security and integrity • Provide timely technical support by troubleshooting hardware, software, network, and system issues for end-users • Collaborate with internal departments to assess technology needs and propose effective solutions • Support development, enhancement, and maintenance of internal systems, workflow tools, dashboards, and automation solutions • Guide and train users on responsible adoption and use of AI-enabled tools, providing documentation as needed • Plan, coordinate, and execute IT projects ensuring timely delivery, budget adherence, and alignment with business goals • Evaluate and manage vendor, software provider, and service partner relationships to optimize IT resources • Monitor emerging technologies, AI applications, cybersecurity trends, and digital tools to assess their relevance and potential benefits • Perform additional IT-related duties or projects as assigned by senior management Required competencies and certifications • Diploma or above in Information Technology, Computer Science, Information Systems, or related field • 2 to 3 years of experience in IT support, systems administration, or related IT functions • Strong knowledge of IT systems, infrastructure, hardware, software, networking, and cybersecurity best practices • Good understanding of data protection, cybersecurity, and responsible digital/AI tool usage • Effective communication and interpersonal skills to support users across diverse departments • Strong problem-solving, analytical, and project coordination skills Preferred competencies and qualifications • Exposure to AI tools, automation platforms, low-code/no-code tools, data analytics, dashboard development, or internal system development • Relevant certifications such as ITIL, cybersecurity, project management, cloud platforms, or AI/digital transformation-related certifications • Ability to translate user requirements into practical IT or automation solutions • Self-directed learner comfortable with new systems and AI tools • Careful management of confidential company data and user access controls • Service-oriented, proactive approach working effectively with both technical and non-technical users