F&B SUPERVISOR

Job Responsibilities • Oversee daily restaurant operations to ensure smooth service and excellent customer experience. • Lead and motivate the service team to achieve performance targets and uphold service standards. • Plan staff duty rosters and ensure adequate manpower during peak and off-peak hours. • Monitor food quality, presentation, service standards, cleanliness, and hygiene compliance. • Handle customer enquiries, feedback, and complaints professionally and promptly. • Train, coach, and evaluate staff performance; provide constructive feedback for improvement. • Maintain accurate attendance, timekeeping, and staff records. • Assist in hiring, onboarding, and training of new employees. • Ensure compliance with company SOPs, workplace safety, and food safety regulations (SFA/NEA guidelines). • Prepare and submit daily sales, inventory, and performance reports to management. Job Requirements • Proven experience as a Restaurant Supervisor, Team Leader, or similar role in F&B. • Strong leadership and team management skills. • Customer-focused with a professional and pleasant personality. • Good communication and problem-solving abilities. • Able to work weekends and public holidays. • Willing to work night shifts and split shifts. • Flexible and able to adapt to operational demands.