Social Work Associate (CREST)

Description Community Resource, Engagement and Support Team (CREST), serves as a community touchpoint for persons with or who are at risk of mental health conditions (including dementia and their caregivers). CREST conducts outreach events/activities to promote mental health awareness as well as identify targeted cases for those who require more support for their mental health needs. The Social Work Associate is a team player with daily administrative and operational support for the purpose of CREST service development and implementation. He/ She will be involved in coordinating outreach events and activities and take on a load of cases suitable to their developmental level. Roles and Duties A) Information and Support · Provide dementia/mental health awareness and information on managing dementia, coping strategies for all clients reached out, including those identified to be at risk, and their caregivers. · Provide basic emotional support to all clients or caregivers of persons with dementia/mental health conditions or who are at risk of dementia/mental health issues. B) Case Management · Assist Social Workers in monitoring assigned clients and to follow-up on client needs until the handover is completed. · Coordinate care support to client where necessary. · In-charge of timely data collation and quarterly report submission, as well as generating reports, in accordance with the CREST programme. · Store and maintain data and documents, in accordance with the CREST programme requirement, as well as the prevailing personal data protection and security guidelines. C) Outreach to Community · Provide administrative or logistical support to the team in running client-related support and/or other CREST activities. · Assist in coordinating and planning outreach and engagement events with other community partners and agencies. · Conduct screening for clients referred from other service partners and those at risk within the community with an agreed upon identification tool (GAD/PHQ/AMT/EBAS & etc.). D) Others · Prepare the necessary resource material to be provided to clients and caregivers. · Undertake any other responsibilities and duties as assigned. Requirements · Possess a diploma certification or relevant social service certification. · Candidates without a diploma but with relevant experience may also be considered. · Proficient in spoken and written English for client engagement, report writing, and coordination with stakeholders. · Ability to communicate in additional languages or dialects may be useful for engaging with diverse community groups. · Proactive and responsive in client interactions and outreach efforts · Passionate to work in the mental health sector and community service sector. · Keen interest in working with people on one-to-one basis or centre-based group activity. · A well-organized, meticulous team player who can also work independently.