Concierge Associate (Hotel)

Job Highlights • Career Development Opportunities • Duty Meals and Flexible benefits • Complimentary Room Nights • Discounted Room and Dining Rates As a Front Office Concierge Associate, we rely on you to • Provide a personalized guest service • Create a memorable experience for the guests • Engage with guests and enhance the service based on their feedback • Assist with any issues or problems • Proactively reach out to guest on collection of storage items • Drive guest experience, and encourage guests on dropping guest surveys • Drive digital maps utilisation, and champion environmental initiatives within the Concierge team • Assist in clearing reception queues build up through rendering assistance and initiating engagement with guests • Manage concierge storage spaces and proactively clear long term storage in compliance with procedures • Review monthly transport invoices for billing We are looking for someone who: • Takes pride in being a hotelier • Loves interacting with guests and customers • Is a self-starter and a team player • Loves being creative with an eye for detail • Enjoys crafting best-fit solutions for the guests • Has no fear of new challenge • Able to work on rotating shifts, including weekends and Public Holidays If you are the right person, what are you waiting for? Click the apply button now!